FAQ

FAQ

Our staff will provide you with more information about the characteristics of each villa.
Please, contact us at any time by sending an email to [email protected]
or by calling the following numbers: +1 718 734 64 42 (USA) and +39 0924 31228 (ITA).
 
The maximum number of guests can be displayed on the page of description of each property.
N.B. The number of guests includes infants and children with no more than three years of age.
 
You can check the availability of the villa by consulting the on-line calendar, which is updated in real time.
You can also see rates and prices in the dedicated box.
For further confirmation, you can send an email to [email protected] or call the numbers +1 718 734 64 42 (USA) – +39 0924 31228 (ITA).
 
You can complete the payment for your reservation by bank transfer, by entering in the payment description the name of the property and the period of stay.
 

Bookings are usually from Saturday to Saturday but you can arrive on any day of the week.

Some villas have been designed and equipped to accommodate guests with disabilities.
You can see the features of each villa and verify if it has special services for people with disabilities on the page dedicated to the villa.
 
In addition to the accommodation in one of our villas, we are at your complete disposal to offer and arrange for you a whole range of services and activities at extra cost, like wine tasting at the villa, restaurant service with private chef, cooking classes of traditional recipes, transport services, in particular bike and car rental or air tours to fly over the most fascinating tourist areas.
For further information about our services, please contact our staff at [email protected] or call +1 718 734 64 42 (USA) – +39 0924 31228 (ITA).
 
Electricity consumption is included in the weekly rental price for most of the properties. In some cases, the consumption of 150 KW of electricity per week is included in the rental price and the additional consumption will be paid on the spot.
We recommend a responsible and ecologically sustainable use of energy resources, avoiding inappropriate use of air-conditioning or heating and turning them off when you leave the property.
 
Yes, gas consumption is included. In some cases, heating is charged separately.
 
Yes, most villas have cleaning costs included in the rental price. In some cases, cleaning is considered as an extra cost.
 
Yes, the villa is equipped with bed linen and towels with weekly change.
 
Bed linen and towels are changed weekly.
 
Yes, villas are equipped with a washing machine.
 
Yes, all villas are equipped with iron, ironing board and major appliances.
 
Yes, villas are equipped with Wi-Fi connection to offer all guests free Internet access.
For further information, please read the section Features & Amenities on the page dedicated to the chosen accommodation.
 
Yes, the extra cleaning has an additional cost and it is an extra service on request.
 
Yes, on request it is possible to have a catering service at the villa.
You can order this service by sending an e-mail to [email protected] or calling the telephone numbers  +1 718 734 64 42 (USA) – + 39 0924 31228 (ITA).
 
Yes, you can look over the menu ahead of time and then choose.
 
It is an extra service to be requested after the booking.
For further information, please contact us by sending an email to [email protected] or calling the numbers +1 718 734 64 42 (USA) – +39 0924 31228 (ITA).
 
Yes, it is possible to have a car driver service at your disposal.
To use this service you must inform us in advance by e-mail: [email protected] or calling the telephone numbers  +1 718 734 64 42 (USA) – +39 0924 31228 (ITA).
 
Yes, on request we can arrange for you guided tours organized by specialized tour operators.
Experiences range from guided tours to archaeological or cultural sites, to motorcycle rides out of town to discover the natural beauty of the place.
For further information please contact us by sending an email to [email protected] or calling the numbers +1 718 734 64 42 (USA) – +39 0924 31228 (ITA).
 
Before your departure, you will receive all the information you need to reach the villa.
When you arrive at the meeting point, you will find one of our collaborators who will lead you to the villa, hand the keys over and explain its main features.
 
As a general rule you may check-in from 2 p.m. on the day of arrival.
If there are any changes to the arrival time, please contact our staff.
 
In case of delay or other emergencies, please contact our staff and we will take care of your transfer.
After the booking confirmation, we provide the mobile contact with driving directions and details about the villa.
 
You must check out at 10 AM.
If no other guests are arriving on your day of departure, please contact us to get a few extra hours to check out.
 
Each villa is provided with a welcome pack for guests.
However, it cannot be considered a real meal. In this case, if we are notified in advance, we will be happy to arrange a welcome meal in the villa at extra cost.
 
It depends on the size of the villa. Usually you will get a single access key.
We can supply other keys on request.
 
You can contact the villa owners for any question or request.
They are supported by our local staff, available 24/7, in order to resolve any problem may occur during your stay.
For emergency you can contact our staff by sending an email to [email protected] or calling the following telephone numbers: +1 718 734 64 42 (USA) – +39 0924 31228 (ITA).
 
We strongly recommend not to smoke inside the villa. However, it is not forbidden.
 
Please request this option by sending an e-mail to [email protected] or calling the following numbers: +39 +1 718 734 64 42 (USA) – 0924 31228 (ITA) .
 
The villa will be cleaned on arrival day and departure day.